BSB30120 – Certificate III In Business


This qualification reflects the role of the individuals in a variety of Business Services jobs. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a term.

We recommend this course for those interested in working in clerical, administrative or operational industries.

Entry Requirements

  • You must undertake a Language, Literacy and Numeracy (LLN) assessment.
  • There are no specific academic entry requirements for this qualification.

Other Course Requirements

You will need:

  • Access to a computer and the internet.
  • Basic computer skills to be able to navigate and use online content.

Course Locations

Course delivery is online.

Delivery Modes

  • Online

Course Duration

12 months

Course Content

BSBCRT311 – Apply critical thinking skills in a team environment.

BSBPEF201 – Support personal wellbeing in the workplace.

BSBSUS211 – Participate in sustainable work practices.

BSBTWK301 – Use inclusive work practices.

BSBWHS311 – Assist with maintaining workplace safety.

BSBXCM301 – Engage in workplace communication.

BSBTEC301 – Design and produce business documents.

BSBTEC302 – Design and produce spreadsheets.

BSBPEF301 – Organise personal work priorities.

BSBOPS305 – Process customer complaints.

BSBOPS301 – Maintain business resources.

BSBPUR301 – Purchase goods and services.

BSBWRT311 – Write simple documents.

Course Fees

  • Full Fee: $3,000.00
  • Subsidised Fee: $500.00*

* Supported by the Government of South Australia. Visit for Participant Eligibility Criteria.


For more information on how you can get started, contact our administration team via email at or phone 1300 885 697.