This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
There are no specific academic entry requirements for this qualification.
Applicants for the Certificate III in Retail are expected to:
- Have a demonstrated capacity in learning, reading, writing, oracy and numeracy competencies to Level 3 of the Australian Core Skills Framework (ACSF). See Australian Core Skills Framework.
The above requirements could be demonstrated by applicants in a variety of ways such as:
- Having completed secondary school to year 11;
- Verified references from an employer indicating that the applicant has demonstrated the above requirements in their workplace;
- Via an interview process that assesses the applicant’s skills.
Work Placement Requirements
Other Course Requirements
Students may be required to complete the written assessments outside of class time, which depending on the students underpinning knowledge, may be approximately 6-10 hours per week
Course length is 12 months
Whyalla, Port Lincoln, Roxby Downs, Adelaide
Delivery Modes Available
- Full-time or part-time attendance at a group delivery in a venue conducted by a facilitator
- In the workplace under a traineeship and within a mentoring/coaching environment
- Undertaking studies as a distance participant under a self-directed learning model
Total course cost $3,000.00
13 units must be completed:
8 core units
5 elective units, consisting of:
3 units from the list below
2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
SIRXIND001 Work effectively in a service environment
SIRXCOM002 Work effectively in a team
CHCDIV001 Work with diverse people
SIRXCEG001 Engage the customer
SIRXCEG003 Build customer relationships and loyalty
SIRXSLS001 Sell to the retail customer
SIRRRTF001 Balance and secure point-of-sale terminal
SIRXCEG002 Assist with customer difficulties
SIRXPDK002 Advise on food products and services
SIRXWHS002 Contribute to workplace health and safety
SIRXRSK001 Identify and respond to security risks
SIRRINV001 Receive and handle retail stock
SIRXIND002 Organise and maintain the store environment
Next Course Commencing
There are currently no group delivery courses running
Traineeship training is available through CEG by selecting us as the RTO upon signing your Training Contract. Visit the Australian Apprenticeships website for more information on this process: https://www.australianapprenticeships.gov.au/i-want-become-australian-apprentice
Distance participation is available at all times
If you have any questions regarding this course or would like to enrol, please contact us on:
Phone: 1300 885 697