This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
There are no specific academic entry requirements for this qualification.
Applicants for the Certificate II in Retail Services are expected to:
- Have a demonstrated capacity in learning, reading, writing, oracy and numeracy competencies to Level 2 of the Australian Core Skills Framework (ACSF). See Australian Core Skills Framework.
The above requirements could be demonstrated by applicants in a variety of ways such as:
- Having completed secondary school to year 10;
- Verified references from an employer indicating that the applicant has demonstrated the above requirements in their workplace;
- Via an interview process that assesses the applicant’s skills.
Work Placement Requirements
Other Course Requirements
Students may be required to complete the written assessments outside of class time, which depending on the students underpinning knowledge, may be approximately 6-10 hours per week
Course length is 12 months
Whyalla, Port Lincoln, Roxby Downs, Adelaide
Delivery Modes Available
Full-time or part-time attendance at a group delivery in a venue conducted by a facilitator
Total course cost $2,000.00
12 units must be completed:
7 core units
5 elective units, consisting of:
3 units from the list below
2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
SIRXIND001 Work effectively in a service environment
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND003 Organise personal work requirements
SIRXCEG001 Engage the customer
SIRXPDK001 Advise on products and services
SIRXPDK002 Advise on food products and services
SIRXSLS002 Follow point-of-sale procedures
SIRRFSA001 Handle food safely in a retail environment
SIRXWHS002 Contribute to workplace health and safety
SIRXRSK001 Identify and respond to security risks
SIRRINV001 Receive and handle retail stock
SIRXIND002 Organise and maintain the store environment
If you have any questions regarding this course or would like to enrol, please contact us on:
Phone: 1300 885 697