Full Time
Pt Augusta
Posted 2 weeks ago

Career Employment Group Inc is seeking applications for a full time Welfare and Wellbeing Support Officer in Port Augusta. The role of the Welfare and Wellbeing Support Officer is to provide support to workers originating from Pacific Islands and Timor-Leste, who are working in Port Augusta, South Australia, as part of the PALM Scheme.

This position is multi-faceted, and requires the incumbent to be a main point of contact for workers, assisting workers with both work and out of work matters, while exercising local knowledge and undertaking timely and comprehensive written reports. This role will occasionally require out of hours and weekend work.

Core Duties

  • Learn and understand PALM Guidelines.
  • Assist with worker arrivals and demobilisation to and from Port Augusta.
  • Assist transportation of workers to and from work on a daily basis.
  • Assist workers with settling into the local community, including but not limited to: introducing to potential sporting clubs, local churches, local banks and shops.
  • Explain to workers what an emergency is and assist workers with emergency situations that may arise.
  • Conduct weekly face-to-face contact with workers to build trust, establish rapport and manage everyday issues.
  • Build relationships with Country Liaison Officers, including supporting their engagement with workers.
  • Assist workers with accessing medical and allied health services, and assisting with health insurance claims.
  • Regularly liaise with workers to identify any welfare or wellbeing concerns, and where possible, resolve issues or escalate concerns to CEG management.
  • Monitor the progress, placement and wellbeing of workers on a weekly basis, ensuring appropriate documentation is completed.
  • Be regularly available to discuss employment progress, settlement and other matters with PALM.
  • Undertake Cultural Competency training related to the workers country of origin.
  • Clearly communicate with workers to ensure they understand code of conduct and behavioural expectations outside of work, and not engage in conduct that could cause reputational damage.
  • Keep a detailed record of all meetings, grievances and actions taken.
  • Report concerns or issues to PALM in consultation with CEG management.
  • Confidentially and concisely discuss financial matters with workers, including responding to queries relating to pay slips and deductions.
  • Undertake monthly inspection of accommodation facilities, ensuring workers are maintaining an appropriate level of cleanliness and living standards.
  • Promote safety as one of CEG’s core values through practical application and demonstration.
  • Be prepared to undertake regular intrastate travel.
  • Other duties as depicted by management.

Position Requirements

  • Proven experience working with people from different cultural and socio-economic backgrounds (advantageous).
  • Must have a professional approach, and proven organisational and time management skills.
  • Ongoing report writing.
  • Ability to work under pressure in a calm, patient, and positive manner.
  • Able to communicate clearly and concisely.
  • You must be reliable and able to use initiative at all times.
  • Able to work autonomously and as part of a team.
  • Good understanding of Microsoft products (Word, Powerpoint, Excel)
  • Must have Drivers Licence (essential).
  • Pass a National Police Check, and Working with Children Check (essential)
  • Pass pre-employment medical, inclusive of drug and alcohol testing.
  • Must be flexible (potential for weekend work, and out of hours work).


  • Generally Monday to Friday (38 hours per week) – however, some outside hours and weekend work (emergency on-call roster for weekends).
  • Award pay rates (plus penalties).
  • Company laptop, phone and transport.

How to Apply

Please submit an up to date resume and cover letter outlining why you are suitable for this role, and 100 points of ID (i.e. driver’s licence, birth certifcate) to mark.quinn@ceg.net.au by close of business Wednesday, 12th June 2024.

There is an immediate start for the right candidate.

Please note: only those who are shortlisted may be contacted.

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